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Frequently Asked Questions

​Frequently Asked Questions​

How do you pronounce Trovarr?

Trovarr: [trŭ-VARR] Synonyms Example Word Origin - Italian for locate. (verb)

What is Trovarr?

Trovarr’s exclusive new concierge service will make buying, selling or leasing your next vehicle one of your most memorable moments. You can order exactly the car you want with options to buy or lease and have it delivered right to your doorstep or credit union.

What are factory sales?

When a car shopper visits a new car dealer to purchase a “new” vehicle, he or she has the option to finance or lease. Between 40-60 percent of shoppers choose to lease depending on the brand. When these leases reach maturation, typically at 36 months, the leased vehicles go back to the manufacturer. They are then sent to the factory auctions where the leases originated for the dealers in the area to purchase for their used car inventory.

With new car leasing, why do you say any make, any model?

Because our Trovarr leasing partner can offer exactly that. Any make, any model, no need to go to the dealer and no need to negotiate with the dealer. This is a significant time saver, especially if you are considering more than one make and model. Get a free quote today!

Does Locate-to-Order accept trade-ins?

Yes. We accept trade-ins. Please ask your Locate-to-Order Representative for details.

How does Locate-to-Order find a car that matches my order?

We have access to the highest-quality pre-owned vehicles available at every factory sale nationwide. All vehicles are thoroughly evaluated before purchase to ensure they meet your preferences as well as our own high quality standards. Our experienced and specially trained buyers know how to quickly locate the best vehicle your money can buy.

Do I have to pay for the vehicle before I see it? This makes me feel uncomfortable.

No – Never! You get to view the finished product and test drive it and even have it inspected if you desire. On some models we may require a deposit of 500.00 before we access it.

Can I get an extended warranty?

Absolutely – Capitol Credit Union has the best and lowest priced warranties available! Please ask your loan processor for a quote and protect your investment.

How long will it take for me to get my car?

Typically, it will take us 1 to 21 days to fulfill your exact order. Transportation and make-ready will typically take another 1 to 7 days, depending on the vehicle’s location.

How do I pay for my car?

• Finance – Apply online

• Lease – Apply online

• Cash

Who can I contact for more information?

We realize that the decision to buy a car is an important one. If you don’t find the answer to your questions on this site, our representatives are available from 10 a.m. to 6 p.m. CT to help. Call Trovarr at 512-384-1333.

Still have a question?